Managed Server Support Services

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What do our managed server support services include?

With Dotsquares managing your hosting you can be assured of :

  • 24 hour monitoring of servers or ad-hoc server admin support
  • UK telephone number
  • Remote support by Phone, MSN, Skype.
  • Remote access to the system using SSH, RDP or services like LogMeIn.com.
  • Support start within one hour of request
  • Support hours as per the clients’ convenience; UK business or non-business hours.
  • Ad-hoc or Regular server management
  • Almost all web hosting control panel support including cPanel/WHM and Plesk
  • Emergency support for websites that are down, hacking, virus attacks, malware inclusion etc.
  • Wide range of Server supports including Windows, Linux, VMWare, BSD, MySQL database and MSSQL Database servers.
  • Server Support Services includes – Server Optimization and Migration, Server Administration and Restore, Initial Server Configuration, Kernel Upgrade, Security patches.
  • Server security and vulnerability scanning services supporting MCAFee Secure, Acunetix, Godaddy website security.
  • PCI DSS Compliance services supporting SecurityMetrix, Verisign TrustSeal

Cost:

Service Price
Regular server management Starts from £150 + VAT per month
Ad-hoc server management Starts from £50 + VAT per hour

Emergencies:

  • UK telephone number, emergency email contact.
  • 1 hour response time

Cost:

Service Price
Server support £25 per hour + VAT